Returns, Refunds & Damages

If you would like to return a product

You must inform us by email that you wish to return the item within 14 days of your items being delivered

All items must be un-opened and in resalable condition

Carriage costs will not be refunded.

Products that cannot be returned or cancelled

Any products that have been installed or attempted to be installed

Any made to measure products

Any clearance or reclaimed items

Any non-stock or special order items, if unsure please refer to the product page 

Where to return an item

Firstly, please ensure that the goods are securely and suitably packaged. We will not be held responsible for any damages that occur when an item is being returned. Any damage to the product may affect the refund being processed.

Please email our customer service team at returns@jjroofing.co.uk and inform them you will be returning products. They will send you a return form, please fill this out and secure to the outside of the box, failure to do this can affect a return being processed.

We will provide a return address with the return form.

Cancellation

If your item has not yet left us or our supplier, you may be able to cancel your items and receive a full refund including carriage costs. Please inform our returns team by email at returns@jjroofing.co.uk or give us a call on 03337001111 and speak to one of our helpful team. 

Damaged and Faulty Goods

The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur. The Consumer Rights Act allows you to reject a faulty item, which you must inform us within 24 hours of receiving the goods that they are damaged by email at returns@jjroofing.co.uk. Failure to do this can affect if the refund is accpted and processed.