Returns, Refunds & Damages
If you would like to return a product
You must inform us by email that you wish to return the item within 14 days of your items being delivered
All items must be un-opened and in resalable condition
Carriage costs will not be refunded.
Products that cannot be returned or cancelled
Any products that have been installed or attempted to be installed
Any made to measure products
Any clearance or reclaimed items
Any non-stock or special order items, if unsure please refer to the product page
Where to return an item
Firstly, please ensure that the goods are securely and suitably packaged. We will not be held responsible for any damages that occur when an item is being returned. Any damage to the product may affect the refund being processed.
Please email our customer service team at email@example.com and inform them you will be returning products. They will send you a return form, please fill this out and secure to the outside of the box, failure to do this can affect a return being processed.
We will provide a return address with the return form.
If your item has not yet left us or our supplier, you may be able to cancel your items and receive a full refund including carriage costs. Please inform our returns team by email at firstname.lastname@example.org or give us a call on 0333 700 1111 and speak to one of our helpful team.
Damaged and Faulty Goods
The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur. The Consumer Rights Act allows you to reject a faulty item, which you must inform us within 24 hours of receiving the goods that they are damaged by email at email@example.com. Failure to do this can affect if the refund is accpted and processed.